Privacy Policy

VoiceFly collects information that you provide directly to us, including:

• ●Account information (name, email, company name)
• ●Business information for service delivery
• ●Phone numbers provided for SMS and voice communication
• ●SMS message content sent to and from our platform
• ●Voice call data and transcripts
• ●Usage data and analytics
• ●Payment information (processed securely via Stripe)

We use the information we collect to:

• ●Provide, maintain, and improve our services
• ●Process your transactions and send related information
• ●Send technical notices and support messages
• ●Respond to your comments and questions
• ●Monitor and analyze trends, usage, and activities

When you or your customers interact with VoiceFly via SMS:

• ●We collect phone numbers and message content to deliver AI-powered responses
• ●Message data is used solely to provide the requested service and improve response quality
• ●We do not sell, share, or use SMS opt-in data or phone numbers for marketing purposes unrelated to the service
• ●SMS data is not shared with third parties for their marketing or promotional purposes
• ●Message logs are retained for service delivery, analytics, and compliance purposes
• ●End users may opt out of SMS messages at any time by replying STOP

We do not sell or share your personal information with third parties except:

• ●With your consent
• ●To comply with legal obligations
• ●With service providers who assist in our operations (all under strict confidentiality agreements)
• ●To protect the rights and safety of VoiceFly and our users

We implement industry-standard security measures to protect your information, including:

• ●Encryption of data in transit and at rest
• ●Regular security audits and updates
• ●Access controls and authentication measures
• ●Runs on SOC 2 Type II and HIPAA-aligned infrastructure (VoiceFly is not independently SOC 2-certified — ask us about a Business Associate Agreement before sending patient data)

You have the right to:

• ●Access and receive a copy of your personal data
• ●Correct inaccurate or incomplete data
• ●Request deletion of your data
• ●Object to or restrict processing of your data
• ●Data portability

We retain your information for as long as your account is active or as needed to provide services. We will delete or anonymize your information upon account closure, subject to legal retention requirements.

Call recordings are deleted after approximately 14 days. Call audio is stored by our voice provider rather than by us, and is removed on their retention schedule. Transcripts and call summaries are retained in your account for longer so your history remains useful — by default 12 months, which account owners can shorten in settings.

Our voice provider states that recordings, transcripts and logs may be retained to help train and improve their AI models. Zero-retention processing, where no call content is stored by the provider at all, is available on request for customers whose obligations require it — see our Security page.

We use cookies and similar technologies to collect usage data and improve our services. You can control cookies through your browser settings.

If you have any questions about this Privacy Policy, please contact us at:

Email: tony@dropfly.io

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.